The KeyBoard Company Store Policy

30 Day Money Back Guarantee

  • The Keyboard Company wants you to be satisfied with your purchase. We understand that many of the products we sell can only be properly evaluated once you receive them. We encourage you to give them a try.
  • The Keyboard Company will provide a full refund of the purchase price for all goods returned within 30 days of purchase, where the goods (product, contents and packaging) are in their original purchase condition. Neither the cost of freight from The Keyboard Company to the customer nor the cost of returning the product to will be covered by the money back guarantee. For complete details, please read our entire Store Policy below.

Requesting a Return Authorization (RA)

  • All requests for product returns must be made within 30 days from the date of delivery.
  • Please provide the following information when requesting an Return Authorization (RA): Customer name or number, invoice number and reason for return.
  • To request a Return Authorization (RA), email Customer Service at services@thekeyboardcompany.com or call us at 1-800-680-7960.
  • Products returned without a RA or returned freight collect will be not be accepted for delivery, and will be returned to customer at customer's expense.

Returning Your Product

  • RA's are valid for 14 days. Returns received after the 14 day period may be refused and returned to customer at customer's expense.
  • Customer is responsible for shipping charges for all products being shipped for return, exchange, repair or replacement. Products repaired or replaced under warranty will be returned to Customer at The Keyboard Company expense, using the shipping method selected by The Keyboard Company or by the product manufacturer.
  • Please return all products 100% complete including all original manufacturer boxes with the UPC code and packing materials, all manuals, blank warranty cards, accessories and any other documentation included with the original shipment. RA approval is contingent upon, among other things, the products being 100% complete.
  • All returned products must be properly packed in a suitable shipping carton. Using the product packaging as a shipping carton will result in no refund being issued for your return. Such products will be returned, if requested by customer within 30 days of our receipt, to customer at customer's expense.
  • Customer is responsible for all risk of loss and damage to products being shipped for return, exchange, repair or replacement. Please fully insure your return shipment to cover you in the event of loss or damage. Always use a carrier that is able to provide you with proof of delivery such as UPS or Federal Express. This is for your protection as The Keyboard Company is not responsible for returned products that are lost or damaged in transit.

Payment Refund

  • Refunds will be made by the same method of payment used by the buyer; i.e., credit card purchases will refunded against the original credit card used to make the purchase, payments by check will be refunded by check, etc. Eligible refunds for returned products will be issued within 10 days of our receipt of your return. Shipping charges are not refundable

Products Damaged or Lost In Transit

Shipments from The Keyboard Company

The Keyboard Company insures all shipments made to our customers. In the event you receive a product in damaged condition, you must do the following:

  • Keep the original shipping carton with shipping label, all packaging materials, and damaged merchandise together for later inspection by the delivering carrier.
  • Notify customer service of such damage within (5) business days of receipt of the damaged product at: services@thekeyboardcompany.com or call us at 1-800-680-7960.

The Keyboard Company will arrange to have the damaged products and packaging picked up by the delivering carrier and a replacement product to be sent to customer.

Returns to The Keyboard Company

  • Customer is responsible for all shipping costs and damages to products while in transit to The Keyboard Company. In the event a product you return to us has been lost or damaged during shipment, you must contact the carrier you used to make a claim for such loss or damages. It is important that you insure your return shipments for the full value of the products. The Keyboard Company is not responsible for such losses or damages, and will not replace or reimburse customer for such.

Order Shortages and Discrepancies

  • All claims for order shortages or discrepancies must be made within (5) business days of delivery of your order. Please contact us at: services@thekeyboardcompany.com or call us at 1-800-680-7960.

Warranties

  • Customer understands that Seller is not the manufacturer of the Products purchased by Customer hereunder and the only warranties offered are those of the manufacturer, not Seller or its Affiliates. In purchasing the Products, Customer is relying on the manufacturer�s specifications only and is not relying on any statements, specifications, photographs or other illustrations representing the Products that may be provided by Seller or its Affiliates. SELLER AND ITS AFFILIATES HEREBY EXPRESSLY DISCLAIM ALL WARRANTIES EITHER EXPRESS OR IMPLIED, RELATED TO PRODUCTS, INCLUDING, BUT NOT LIMITED TO, ANY WARRANTY OF TITLE, ACCURACY, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, WARRANTY OF NONINFRINGEMENT, OR ANY WARRANTY RELATING TO THIRD PARTY SERVICES. THE DISCLAIMER CONTAINED IN THIS PARAGRAPH DOES NOT AFFECT THE TERMS OF ANY MANUFACTURER'S WARRANTY. Customer expressly waives any claim that it may have against Seller or its Affiliates based on any product liability or infringement or alleged infringement of any patent, copyright, trade secret or other intellectual property rights (each a �Claim�) with respect to any Product and also waives any right to indemnification from Seller or its Affiliates against any such Claim made against Customer by a third party. Customer acknowledges that no employee of Seller or its Affiliates is authorized to make any representation or warranty on behalf of Seller or any of its Affiliates.

These Terms and Conditions are subject to change without prior notice, except that the Terms and Conditions posted on the Site at the time Customer places an order will govern the order in question, unless otherwise agreed in writing by Seller and Customer.